Problema con Plan de Almacenamiento y No Puedo Ver ni Descargar PDF.

Acabo de adquirir el Plan de ALMACENAMIENTO ANUAL pero me dice la aplicación que HE AGOTADO EL LIMITE DE ESPACIO

QUE DEBO HACER?

Hi iconstruccion,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to clarify, the Upload Space limit is the total storage for all files uploaded through your forms. I see that your current usage is 133.44 MB, exceeding the 100 MB limit. To free up space, you need to delete the submission entries and then purge them from the Trashed Entries folder.

If you'd like to keep your files before deleting, you can download them for backup. Once the entries are deleted and purged, space will be freed up in your account. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Once you have downloaded your submission entries, you can now go ahead and purge them from your Jotform table, let me show you how:

To delete a submission:

1. In Jotform Tables, you can click on the three dots icon next to the entry you want to delete and then select Move to Trash from the dropdown option.
2. Alternatively, check all the checkboxes for the specific entries you want to delete, and then click the Delete button in the upper right corner of the table to delete multiple entries.
3. You can also check the Top Checkbox to select all entries, and then click the Delete button in the upper right corner of the table to delete all entries at once.
4. Lastly, click the red Move to Trash button in the pop-up modal to complete the deletion process. Check out my screencast for a visual guide.

Now, to permanently delete or purge the deleted entries:

1. In Jotform Tables, click the three dots icon to open the tab’s menu.
2. From the dropdown menu, click Trashed entries.
3. In the Trash panel, select the entries you want to permanently delete, or simply check the Select All option.
4. Then, click Delete Forever button and confirm.

Repeat these steps for each of your forms to double-check which form has more uploaded files. That's it. If you still don’t see any changes in your upload space limit, try logging out and then logging back in.

We also have a guide about Understanding Your Account Usage and Limits, How to Delete Form Submission Data, How to Download Form Submissions as Excel, CSV, or PDF guide and How to Download the Submission Files that you can check out.

To keep things organized and avoid confusion, I have moved and answered your other question on a new thread. You can go ahead and check that out here.

Give it a try and reach out again if you have any other questions.