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autismosevillaFecha de consulta 6 de marzo de 2025, 7:41
Buenas tardes, tengo un formulario con una integración de pagos con Stripe que ha estado funcionando perfectamente con anterioridad y de repende ha comenzado a fallar saltándose el paso del pago y realizando el envío del contenido del formulario directamente sin que el cliente pase por la pantalla de pagos de Stripe.
¿Hay algún problema conocido al respecto con esta integración?
Gracias.
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autismosevillaFecha de respuesta 6 de marzo de 2025, 7:50
El formulario es este: https://eu.jotform.com/autismosevilla/carrera-solidaria
Debido al error le he puesto contraseña para que los clientes no sigan enviando sin pasar por el pago, la contraseña para poder verlo y probarlo es AutSev16
Gracias.
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Shane Jotform SupportFecha de respuesta 6 de marzo de 2025, 8:37
Hi autismosevilla,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked your form and saw that Stripe Checkout is properly integrated. Typically, re-connecting the integration resolves these kinds of issues. Here's how:
1. In Form Builder, select the Product List and click on the Wand icon.
2. Click on the Gear icon of the Payment Settings.3. Click on the Connect dropdown, and click on Reconnect.
I've cleared your form cache as a precaution as well.
Give it a try and let us know how it goes.
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