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opignoletDemandé le 20 août 2024 à 15:07
Bonjour,
Le "hcaptcha" sur mon formulaire reste en mode de chargement et il est impossible pour mes utilisateurs de soumettre leur formulaire.
Pouvez-vous m'aider à résoudre la situation SVP ?
Merci !
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Joseph Jotform SupportRépondu le 20 août 2024 à 17:15
Hi Olivier,
Thanks for reaching out to Jotform support. I've cloned and tested your form 240016711921041 but I couldn't replicate the issue. The hCAPTCHA field worked as expected and I was able to submit the form without any issue.
Could you try again? You can use another browser, clear your cache and cookies, and try with the incognito mode. If the issue persists, You can add a screenshot or a screen recording to explain your issue better. You can use Loom to make a screen recording and paste the link here. Also, if the issue persists, let us know if you permit us to send a live submission test directly to your form.
Give it a try and let us know if you need any other help.
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OlivierRépondu le 21 août 2024 à 14:59
Hi Joseph,
It's working after clearing my cache and refresh my whitelist in uBlock.
Thanks and regards !