Impossible de soumettre le formulaire en raison d'une erreur

Bonjour ,



Il y a toujours un problème d'erreur chaque fois que mes commerçants essaie de placé une commande.

Est-ce possible de m'aider avec ca .

Merci !

Hi Chabot_Admin,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have cloned your form and reviewed it and currently, you have set all your products by default as selected, which means that your forms users are required to select a quantity for all the products, or they have to manually unselect the products they do not want to buy. I would suggest you to turn off the option Selected by Default for all your products so that your form users will only be required to select a quantity based on their selected products. Here's how to do it:

1. In Form Builder, click on the Product List to select.

2. On the right side of the selected Product List, click on the Cart icon.

3. On the right panel, hover your cursor over a product and click on the Pencil icon.

4. Turn off, Selected by Default and click on Save.

Give it a try and let us know how it goes.

Hi thank you for your quick answer !

I tried and i have the same error problem.

Can you still help me please !

Hi Chabot_Admin,

Could you share with me the error message shown at the bottom of the Product List? Is it related to minimum amount as shown in the screenshot?

If yes, this can be disabled. Here's how to do it:

1. In Form Builder, click on the Product List to select.

2. On the right side of the selected Product List, click on the Cart icon.

3. On the right panel, click on Settings.

4. Turn off, Enable Minimum Order Amount or adjust the Minimum Order Amount.

Give it a try and let us know how it goes.

no this i have the same error message as previous !

''Selected product quantity cannot be less than one !''

Hi Chabot_Admin,

The error message "Selected product quantity cannot be less than one" shows up when you select a product but did not add any quantity in the sub products:

To fix this, they just need to add a quantity to a product they choose to purchase. Also, there's a minimum amount required in the form, which is causing the error. The required amount should be met, so the error will not show up:

Let us know if you need any more help.