Payments: Square - Submit button is not visible

  • Toujoursensemble
    Demandé le 17 octobre 2024 à 09:47

    Pourrais-tu me confirmer pourquoi le bouton de soumission n'apparaît pas au moment du paiement ? 

  • Summer Jotform Support
    Répondu le 17 octobre 2024 à 11:16

    Hi Toujoursensemble,

    Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have French Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

    Now, coming back to your question, I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Payments: Square   Submit button is not visible Image 1 Screenshot 20

  • Toujoursensemble
    Répondu le 17 octobre 2024 à 14:48

    Thank you, I look forward to your prompt response. Since we start registrations tomorrow, we need to have the function enabled. Thank you for your quick help.

  • Victorino_S Jotform Support
    Répondu le 17 octobre 2024 à 15:54

    Hi Toujoursensemble,

    When I cloned and tested your form, the same thing happened to me. After investigating it a bit, it seems that one of your Show/Hide Field conditional logic is causing your form to hide the Submit button on page 10. Could you try to disable this condition and see if it makes a difference? Here's how to do it:

    1. Select the Submit button on page 10 and click on the Conditions icon.
      Payments: Square   Submit button is not visible Image 1 Screenshot 50
    2. Hover your mouse over the second condition and click on the Gear icon.
      Payments: Square   Submit button is not visible Image 2 Screenshot 61
    3. Select the Disable option.
      Payments: Square   Submit button is not visible Image 3 Screenshot 72


    Sample Result:

    Payments: Square   Submit button is not visible Image 4 Screenshot 83

    You can test my demo form or clone it to see the changes made in the cloned form. Can you give it a try and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Let us know if you need any more help.

  • Özlem Jotform Developer
    Répondu le 18 octobre 2024 à 08:25

    Hello,

    We are sorry for the issue you experienced.

    The issue is about your conditions. You have missing fields in the conditions. Please correct them first.

    Please check the following gifs.

    Payments: Square   Submit button is not visible Image 1 Screenshot 30

    Normally, Jotform highlights these missing fields.

    Payments: Square   Submit button is not visible Image 2 Screenshot 41

    I will assign this ticket to related team but for a quick fix, please try to correct missing fields.

    Thank you.