compte suspendu

Bonjour,

Mon compte à été suspendu, or je ne vois pas pour quelle raison. c'est un formulaire de santé que j'ai créer pour mes clients. Dans ce questionnaire à aucun moment je ne demande d'informations tels les coordonnées bancaire, permis, carte identité ...

est ce possible de réactiver mon compte ?

je vous remercie, belle journée.

cordialement.

valette mathilde

Hi Valette,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Your account was suspended because you’ve got a form that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.

Reach out again if you need any other help.