Clarification sur les limites de soumission pour le plan de base.

Bonjour,

J'ai un abonnement de base et je souhaiterais savoir si j'ai le droit à 500 soumissions au total ou à 100 soumissions par mois SVP ?

A priori c'est 100 soumissions par mois d'après la liste des formules mais quand je consulte mon utilisation c'est basé sur un maximum de 500.

Merci de votre retour.

Cordialement.

PS :

Hi Stephane,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, regarding your current Starter (Free) Plan, you have a limit of 100 submissions per month, which resets each month. The 500 total submission storage refers to the maximum number of submissions that can be stored in your account at any time. If you reach this limit, you would need to delete and purge older submissions to make space for new ones, or consider upgrading your plan to increase both monthly and total submission storage.

It's great to see that you're actively using the usage limit page, it’s a good way to keep track of your current usage and make sure that you stay within your plan's limits. If you're considering upgrading, I’d recommend looking at other potential limits based on your needs. For example, the Bronze plan offers 1,000 monthly submissions and 10,000 total submission storage, which might suit your requirements if you anticipate higher activity.

It also increases available space, monthly form views, and other limits that could support your form usage. You can check the Jotform Pricing page to see the different plans and their limits.

We also have a guide about Understanding Your Account Usage and Limits that you need to check out.

Reach out again if there’s anything else we can help you with.

Merci pour votre retour.

Cependant, le total des soumissions ne se réinitialise pas.

Comment réinitialiser le total des soumissions sachant que j'ai activé la suppression automatique à 90 jours ?

Hi Stephane,

Unlike your monthly limits, the total submission storage does not reset every month. Instead, you have to permanently delete submissions to free up some total submission usage. Let me show you how to do that:

1. In Tables, select the submissions to delete.
2. Next, click on the Delete button at the upper right.
3. On the pop-up window, click on the Move To Trash button to confirm deleting the submissions.

The deleted submission will remain in the Trashed Entries folder for 30 days before it gets purged. Unless the submissions are purged, it will still count towards your total submission usage. Let's continue on how to purge them. Let's do it:

1. In your submission tables, click on the 3 vertical dots on the right of the table tab.
2. Select the Trashed Entries.
3. Then, select the deleted entries 
4. Click on the Delete Forever button.

We also have guides on How to Delete Form Submission Data and Understanding Your Account Usage and Limits that you can check out. You may also consider upgrading your account to increase your limits immediately.

Reach out again if you need any help.

Après avoir tout vérifié, j'ai 76 soumissions

Pourtant le total affiché est de 160

Et le global de 422

Comment je peux faire pour bien nettoyer tout ça SVP ?

Hi Stephane,

I’ve manually recalculated your limit and cleared your account’s cache, and it appears that this has resolved the issue. You can also clear your form's cache, although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Let us know if you have any other questions.

MERCIIIIIIIIII