Superposition de questions sur téléphone et perte de données

  • Tricky_contact
    Demandé le 13 novembre 2024 à 05:45

    Bonjour,

    Les questions de mes questionnaires se superposent parfois, ce qui empêche la lecture complète de ces dernières. Y a-t-il un paramétrage particulier à établir ?

    Sur les téléphones Android, j'observe que si mon portable se met en veille, je perds toute la progression. Comment faire pour que cela ne soit pas le cas ?
  • Jovanne Support Team Lead
    Répondu le 13 novembre 2024 à 08:12

    Hi Tricky_contact,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, there seems to be several forms under your account. Can you send us here the form URL in question so we can take a look at it for you? Can you also send a screenshot showing the issue? Let me show you how to post a screenshot to our Support Forum:

    1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Superposition de questions sur téléphone et perte de données Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Superposition de questions sur téléphone et perte de données Image 2 Screenshot 41

    As for your other question, I've moved that to a new thread. You can check that out here.

    That's it. Once we hear back from you, we'll be able to help you with this.