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volaservsDemandé le 26 novembre 2024 à 19:35
je veux intégrer Square à mon application et la plateforme affiche un message d'attente indéfiniment.
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Lara Jotform SupportRépondu le 27 novembre 2024 à 04:08
Hi volaservs,
Thanks for reaching out to Jotform support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked your form, and it looks like Square doesn't support the currency you selected for your product list. This is why the integration with Square isn't working. Checkout the screenshot below:
If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? Also, if you can take a screenshot of what's happening and share it with our Support Forum, we'll have a better idea of what's going on and help you with this? This guide will show you how to do that.
Keep us updated and let us know if you need any more help.
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famillekonehRépondu le 27 novembre 2024 à 06:11
Ok thank for your answer. It seems impossible to sign up to any other gate like Stripe from my region ( Côte d'Ivoire) bescause they always ask me an address from Europe or United State. Which gates are usable for our region?
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Frédéric Jotform SupportRépondu le 27 novembre 2024 à 06:27
Hi famillekoneh,
Indeed, Jotform is just providing an interface to the payment platforms via our integrations, and some platforms need their users to own an address in some specific areas in the world, depending on their market. This Tableau de comparaison des passerelles de paiement may provide you with the details you're looking for.
Reach out again if you have any other questions.
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KoneRépondu le 27 novembre 2024 à 07:09
Thank you