Impossible d'afficher les fichiers sur les formulaires soumis

Hi abaditattoo,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi, my new requests just won't load, and i can't see any file sent in the forms

i also have an error message on the main page since a while

please fix this as soon as possible it is very hard for me to work with this problem

Hi Sarah,

I cloned your form and checked it on a mobile device, but I was able to view the submissions and files uploaded. Check the screenshot below to see my result:

Make sure you are connected to a stable Wi-Fi network or mobile data, and that your mobile app is updated to the latest version. Also, can you try Syncing your data from your Jotform Mobile App's settings? It's really easy:

1- On your My Forms page, tap on the Gear icon in the top right corner of the screen to open Settings.

2- Once in Settings, scroll down the list and tap on Sync Your Data.

3- Now, toggle Background App Refresh and Mobile Data to the On position. That's it. Your data will automatically start syncing.

Give it a try and let us know how it goes.

je n'ai aucun probleme de wifi, ou de data, je ne vois pas les images, et je n'arrive pas à synchroniser les données, elles sont bloquées depuis le 21 novembre

Hi abaditattoo,

The issue you are having could be related to your Jotform Mobile Forms App version. To solve it, can you try to uninstall the Jotform Mobile app from your device and then install it again. Usually, this actions solves the issue. If after that you still have the same issue, make also sure to have the last software version on your device. But if the issue still persists, let us know and we will further check what is going on.

Give it a try and let us know if you need more help.