Offline Forms: Error when click Submit

Bonjour,

En remplissant le formulaire en mode hors ligne, il s'affiche ce message d'erreur

Hi HELENE,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Can you verify if you are referring to this form: 242772622887367? If yes, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Can you try to Disable and Enable your form? Let me show you how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In Form Settings window, click on Enabled in the Form Status option.
3. In the window that opens, click on Downward Arrow icon and select Disabled.
4. You can change the Warning Message if needed. Once you're done, click on Save button in the bottom right corner of the window. That's it, you're done.

When your form is disabled, people who try to open it will see the Warning Message as shown below:

You can also disable your form based on a specific date, a certain submission limit, or both:

If you are not referring to this form, Can you provide the Form URL of your form so we can check it on our end? I have cleared your account cache, Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on. You can check this guide out about Create Offline Forms.

Reach out again if you need any more help.