Incompréhension après un abonnement Or

Bonjour.

Je me suis abonné à un plan Or avec 60% de reduction.

Cependant je viens de recevoir un message remettant cela en cause. Une capture de ce message est jointe. Merci.

Hi KAMBOU, 

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. I've gone ahead and reached out to the relevant team about your concern. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi KAMBOU, 

The team has applied the necessary fix to your account to display the correct information. Could you please check it again on your end?

Reach out again if you need any other help.