Dépannage des Demandes de Mot de Passe Immédiates

Bonjour,

nous avons updater un nouveau mot de passe hier

et aujourd'hui, il me redemande à nouveau

est-ce normal ?

Hi NVSM_UNMS,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it's not typical for the system to request the password immediately after you have updated it. To troubleshoot this issue, make sure that the new password was saved successfully during the update process. Can you try clearing your browser's cache and cookies and trying to log in again? Also, if you have multiple accounts, ensure you are logging into the correct one with the updated password.

Give it a try and reach out again if you have any other questions.