When you register for a Jotform account, you will be asked to provide your email address. If you signed up with your Google or Facebook account, Jotform will use your Gmail or registered email address with Facebook as your primary email address. All emails from Jotform, including email alerts from your forms, are sent to your email address. If you want to change your account email address, follow the steps below.
- Hover over your avatar at the top right corner of the website.
- Click on your name.
- Your registered email address is at the bottom of the Profile Page. Click Edit on the right side of the Profile option.
- Add the new email address and click the Save button.
If the Require verification to change email option is enabled in your Security Settings, you will get an email message to verify the email address change request.
Finally, you will get an email message to verify the new email address of the account.
Note
If you only want to update the email addresses for your form’s recipients, all you need to do is edit the email addresses through your forms settings. See “How to Change the Email Address Used for Notification Email” for the steps.
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20 Comments:
113 days ago
This doesnt work if someone’s account is suspended. I cannot log in to update this because I have been suspended.
119 days ago
I am getting this error "This new email address has already requested to change."
127 days ago
No puedo restablecer contraseña
130 days ago
Hello, I want to reset my account, it appears as suspended
149 days ago
Hi
I have a free account that I would like to update/change the mail address connected to it, but it's not working...
More than a year ago
ubdet my account &password
More than a year ago
When you register for a Jotform account, you will be asked to provide your email address. If you signed up with your Google or Facebook account, Jotform will use your Gmail or registered email address with Facebook as your primary email address. All emails from Jotform, including email alerts from your forms, are sent to your email address. If you want to change your account email address, follow the steps below.
1. Hover over your avatar at the top right corner of the website.
2. Click on your name.
3. You’ll see your registered email address at the bottom of the Profile Page, click Edit. Like example.com to hary@gmail.com
4. Add the new email address and click the Save button.
If the Require verification to change email option is enabled in your Privacy Settings, you will get an email message to verify the email address change request.
Finally, you will get an email message to verify the new email address of the account.
More than a year ago
I would like to keep my email address but put a security code so no one can use it
More than a year ago
It keeps saying something went wrong. I have tried for 2 days now
More than a year ago
Thanks alot
More than a year ago
Thank you fo sending that info. My next question is that I have tried downloading the attachments numerous times and I never get the zip drive emailed to me.
More than a year ago
Our Jotforms get sent to our service dept email and then went to the service secretary as well. We want to change the secretary email to the new secretary. How do we do that
More than a year ago
Today, Husband helped me created a Jotform account to complete intake papers.
he got email address incorrect typed cathyscanlon@gmail.com, when it should have been cathyscan@gmail.com
And cathyscan@gmail.com is a used email account, so if that user did a Verify then they are getting my links to resume entering form.
Can I fix this?
can the clinic fix it?
they use Fraser.JotForm.Com
More than a year ago
If we have 7 forms that need to be redirected to 7 different email addresses, is this possible?
More than a year ago
I have yet to receive a confirmation email.
More than a year ago
I need to change the username also,
here are the 3 requests
totaldanceworx
totaldanceworx_
total_danceworx
More than a year ago
Yes but I need to change the username to the same email address. There is a message requesting me to contact jotform
More than a year ago
hi
I changed the email as instructed above, it change but it did not change the login email.
how can I change the log in email?
More than a year ago
Your support form is broken - I wrote up my entire issue and was routed to a "Slow down" message. I am trying to change the email address registered on our organization's account (it is registered to an old employees email address) and I got a "You're not authorized to use" message. I have to resort to posting this here as I couldn't find anything more than this page as far as instructions go. Please help!
More than a year ago
Hi, I would like to change my Email address to Sivasubramaniam.Appadurai@Vesuvius.com, who is my Colleague works with me and I have left the organisation and handed over the rights to him. Can you do the needful by changing the user ID and email address.