After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
Send Comment:
39 Comments:
6 days ago
I just created an account and logged in or whatever I don't know but this is not what I was thinking it was so just cancel it all together Thank you
17 days ago
I never paid for this and never understood what jotform was. It indicated this was free. I get enough junk email and other than a reply from you that indicates I will receive no further communication, I want to cancel this (whatever it is!)
22 days ago
Hola buenas noches, quisiera cancelar todas mis subscripciónes por motivo que no la estoy usando y se renuevan cada lunes
24 days ago
Hi I have only used jot form for a month can you cancel my subscription and refund me the money because I don’t want to use it anymore , I wanted to put jot form link on tik Tok bio but tik Tok restricts this link so i found another provider which is not restricted and I won’t be using jot form anymore please cancel my subscription and refund
27 days ago
Hi. We recently began using another software within the organization that provides us with the forms we have used JOTforms for in the past. We need to cancel our account and request a refund for the unused portion of our account. We pay for the full year in advance. How do I request a refund?
Thank you.
35 days ago
This is completely BS! The pricing page says you can cancel anytime. It does not say anywhere that if you have an annual subscription then you're stuck with it until the next billing cycle if you change your mind. Very confusing and misleading to find this out after the fact. Also, you guys do not send any reminders of the plans renewals, which I also have an issue with. I only received a notification of plan renewal that says this:
Cancellation Policy
You can cancel at any time. Just downgrade to the free account from our billing page. You can also email Support. Even when you cancel your subscription, you will not lose any of your forms or your data.
47 days ago
This is ridiculous can someone help me cancel my damn account. I cannot log into my account because I do not have access to the email anymore. Please help me cancel my account. MIND YOU I CANNOT LOG IN WITH THE EMAIL I HAVE ASSIGNED TO MY ACCOUNT BECAUSE I DONT HAVE ACCESS TO IT ANYMORE.
47 days ago
Can human please help me. I can’t log onto my jot account because I no longer have access. You want my card information but again cannot logo to my account. Can I please talk to someone
56 days ago
Hello, I am needing to Cancel my Account and get a Refund. We are no longer using this product and just saw a subscription charge come across our bank account. Please confirm cancelation and refund.
Thank You,
Brent
65 days ago
The software will not allow me to downgrade. It says that I have to downgrade using the app, but there is nothing on the app that allows this. I want to downgrade immediatly!!!
68 days ago
Connecting via web browser tells me I have to downgrade via the mobile app because that is how I upgraded. However, there is NO downgrade option on the mobile app. Please set this account back to the starter/free plan, ASAP.
69 days ago
my forms need to be hippa compliant, is this all included in your top plan, or does hippa cost more.......
71 days ago
I need to speak with someone immediately! I want to cancel my gold plan
82 days ago
Due to unforseen circumstances I would like to cancel my subscription since I am no longer accepting new client and will be closing my business.
I do not think it is fair for me to pay the full year if I am not going to use it and have not used your services in the 2 days past the bill date. Please charge me the prorated amount for the 2 days if you feel that is necessary.
Thank you, Heidi Graf
83 days ago
I am not interested in a downgrade to FREE. I am requesting a CANCELLATION OF THE ACCOUNT IMMEDIATELY.
86 days ago
I'm having issues changing my current plan from on both the computer and app. Please advise because the computer tells me I must use the app. The app does not show any options to change the plan to free. Please advise asap before the next billing period.
89 days ago
My credit card was used to renew without authorization today. Please cancel my subscription
103 days ago
This process was very sneaky. It askes you to Cancel but you have to use the downgrade button. It sets you up to downgrade to starter which is free, and then it shows a green Cancel button but below that there's a blue hyperlink button that says "no thanks, continue to downgrade." So if you hit the Cancel button which is what you think you need to be doing, you are really just cancelling your downgrade request and not really cancelling your subscription.
107 days ago
We canceled our subscription last year and we were still billed. How do I get the refund?
110 days ago
I want to cancel my Gold Subscription so I do not get charged when the new year comes, but when I try to downgrade to the free version, it tells me I have to deactivate the HIPAA compliant features. If I deactivate the HIPAA features will that take place after the account is downgraded or am I going to have to wait until the day before to cancel the subscription so that our forms are still HIPAA protected?
130 days ago
Would like to cancel subscription
140 days ago
how to cancel ??? I did not provide my billing information so why do I have to go to my
billing account to cancel ??????
148 days ago
What if I paid for the year? Will you provide a refund?
169 days ago
I’m not sure I’m a client. How can I find this info out. I want to cancel subscription if I am a member.
172 days ago
Payment for the next year is appearing as pending on my bank account. Am I able to cancel my subscription before payment is finalised?