Email notifications can help you stay updated on submissions and other form activities. However, there can be instances where these notifications fail to reach your inbox, causing potential disruptions in your workflow. This guide aims to help you troubleshoot common issues that might prevent you from receiving email notifications.
Check the Email Notification’s Recipients
By default, notification emails go to your account email address. If you assigned or added a custom recipient, ensure it is entered correctly. See How to Change the Email Address Used for Notification Email for more information.
Check Your Spam or Junk Folder
Emails can end up in spam for various reasons. Check your spam or junk folder and mark the Jotform notification emails you find as “not spam.” If you’re using Gmail, creating filters can prevent emails from being incorrectly classified as spam. See How to Prevent Emails From Landing in Gmail’s Spam Folder to learn more.
Check if Your Email is on the Bounce List
Jotform will stop sending emails to email addresses added to the bounce list. Go to Account Settings and ensure your email is not on the bounce list. See How to Remove Your Email Address From the Bounce List to learn more.
Add Jotform to Your Whitelist
You can contact your email service provider or set up your email server to accept emails coming from Jotform. Whitelisting Jotform can improve your email deliverability and help your messages reach the inbox. See Whitelisting Jotform IP Addresses and Domains for more information.
Contact Support
If everything else fails, you can contact Jotform Support and request a copy of the email server logs. Include the URL of your form and the email address involved in your request. Once you have the logs, you can contact your hosting provider with the email tracking ID to track and further troubleshoot the emails.
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16 Comments:
140 days ago
My am not sure about my username and password, i am on the bounce list.
Can you please help me to remove me from the list
149 days ago
We are no longer receiving our registration emails...
162 days ago
my team uses jot form daily,
but after we renewed our subscription we dont get any notifications on mail when my customers is booking.
my customers get a reply and the bookings is on the website.
i've tried to delete recipient emails and adding them again, but nothing works
182 days ago
Our company uses Jot Form daily. Since 10 May for some reason we have stopped receiving completed forms in our email. The recipient at their end gets a notification saying thanks for your recent application. We have checked that we are not on the bounce list. What else can we do. There is nothing in our spam or junk email and on the Jot Form everything seems to be set up fine. Please assist asap. Thank you
190 days ago
Not received email
194 days ago
We've used Jotform for several years with no issues. The form only changes each year with a new year, ie 2024. We have stopped receiving completed forms since yesterday, although people are submitting. I've tried myself and nothing is coming through.
I urgently need your support as we need these forms by tomorrow.
Thanks
Marcus
232 days ago
Email notifications not received on a few Jotforms
302 days ago
Ich habe alles versucht. Leider finde ich keine Lösung, wieso wir keine Mail-Nachrichten erhalten?????
More than a year ago
No recibo los correos electronicos de mis submissions a ningun correo de notificación.
More than a year ago
Why do I receive emails sometimes and the other times I don’t! I’m not sure this is a very good app
More than a year ago
I am receiving emails in my inbox but the box is not being updated with registrations.
More than a year ago
Please assist me I am not receiving my jotforms
More than a year ago
Emails are not being sent once someone submits the forms we have setup.
More than a year ago
I am not receiving emails from Jotform when one of my forms is submitted. All other forms are sending emails to me as I have set up.
I have double checked and all my forms are set up the same way but only one is not working.
Please helpt.
More than a year ago
Recently, after many years of using Jotform for Garden Club of America forms, I stopped being able to receive submissions from others using the system. What has happened?
More than a year ago
I am unable to authenticate my email address because I am not receiving an email notification from Jotform to make this happen. I have checked my security settings and I have not blocked Jotform. Your response was that all emails sent have gone through on your end and have not bounced back. I am not sure what to do at this point