What Are the Differences Between Jotform Standard and Enterprise?

December 19, 2024

Our traditional Standard Plans (Free, Bronze, Silver, and Gold) are single-user plans that run on shared servers and come with online-only support.

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Jotform Enterprise is our only multi-user plan where an admin can assign access-level controls to users, and users can collaborate with other users. You can choose Google Cloud data center at a location of your choice to ensure you comply with country-specific (e.g., Australia, Canada, UK, etc.) data residency and privacy rules. It also comes with access to a dedicated Enterprise Customer Success Team who will help you fix any issues you may run into while building your forms or setting up your Enterprise-level settings.

Here is a breakdown of features and how they differ between our Standard Plans and Enterprise:

FeaturesJotform StandardJotform Enterprise
Easiest Drag-and-Drop Form Builder
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PDF Builder
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Mobile Forms
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Jotform Tables
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Jotform Apps
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Jotform Workflows
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Jotform Sign
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Payment Integrations 
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3rd Party Integrations 
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API
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Server Environment SharedLocal data residency
Server Location OptionsEU/US Full compliance with country-specific data residency requirements
HIPAA (Optional)
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GDPR (Optional)
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HIPAA + GDPR (Optional) [1] 
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Multiple Users 
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Shared Access to Forms and Submissions 
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Server Administration 
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SSO Login (Optional) 
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SSO for Forms (Optional) 
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Custom Domain Name 
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Jotform TeamsSingle User
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Customized Form Link
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White Label 
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Service Level Agreement (SLA) 
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Customized Agreement 
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24/7 Online Support
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Real-Time Zoom Sessions with Customer Success Team 
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UNLIMITED Forms 
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UNLIMITED Submissions 
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UNLIMITED E-signatures 
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UNLIMITED API Calls 
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UNLIMITED Payments 
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UNLIMITED Storage [2] 
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  1. ^ With the Enterprise package, you get an option to choose a location for a local data residency center that allows installing HIPAA within the EU region.
  2. ^ Jotform Enterprise Fair Use Policy allows for 1TB of storage for Base Package and an additional 1TB of storage for each additional pack of 5 users (e.g., Base Package + 20 users would allow for up to 5TB of storage). Enterprise customers can choose to go over the allowed storage for additional fees.
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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