It’s easy to customize the tone and voice of your AI Agent, ensuring it communicates in a way that aligns with your brand and user expectations. Adjusting the tone allows you to set the right mood—whether you want the agent to be professional, friendly or casual—creating a more engaging and personalized experience for users. This customization helps your AI agent interact in a way that feels natural and consistent with your desired approach.
Follow these steps to customize your AI Tone and Voice.
- In Agent AI Builder, click on the Train tab.
- Under the AI Persona section, scroll down and find the Tone and Voice option.
- Select your preferred option from the dropdown.
- Friendly — The friendly voice creates a warm and welcoming environment, helping users feel comfortable and valued while fostering a positive, supportive atmosphere.
- Professional — A professional tone maintains a polished and respectful approach, providing clear guidance and expert assistance in a way that feels reliable and authoritative.
- Casual — Set your AI Agent to a relaxed, conversational tone that’s ideal for informal interactions and makes communication feel more laid-back and approachable.
- If you want to customize your Tone of Voice, just input the type that you want and click on Add (+ icon).
Note
Any changes made in the AI Persona section of the AI Agent Builder are saved automatically and will immediately appear in the AI Agent’s behavior and responses.
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