How to Customize the Tone and Voice of Your AI Agent

It’s easy to customize the tone and voice of your AI Agent, ensuring it communicates in a way that aligns with your brand and user expectations. Adjusting the tone allows you to set the right mood—whether you want the agent to be professional, friendly or casual—creating a more engaging and personalized experience for users. This customization helps your AI agent interact in a way that feels natural and consistent with your desired approach.

Follow these steps to customize your AI Tone and Voice.

1. In Agent AI Builder, click on the Train tab.

2. Under the AI Persona section, scroll down and find the Tone and Voice option.
3. Select your preferred option from the dropdown.
   • Friendly — The friendly voice creates a warm and welcoming environment, helping users feel comfortable and valued while fostering a positive, supportive atmosphere.
   • Professional — A professional tone maintains a polished and respectful approach, providing clear guidance and expert assistance in a way that feels reliable and authoritative.
   • Casual — Set your AI Agent to a relaxed, conversational tone that’s ideal for informal interactions and makes communication feel more laid-back and approachable.

4. If you want to customize your Tone of Voice, just input the type that you want and click on Add (+ icon).