La carta utilizzata non funziona per rinnovare l'abbonamento.

Buona sera , ho avuto dei problemi con la carta inserita . Come posso fare il pagamento domani? grazie

Hi jennifer,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and can see that the card used was declined due to insufficient balance, but you can try to use another card to renew your subscription. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.

2. In the menu that comes up, click on Settings.

3. Next, go to the Billing tab.

4. Click on Change Credit Card.

5. Enter the details in the Credit Card Information window.

6. Now, just click on Update to save the changes.

Keep us updated and let us know if you need any more help.