Non arrivano le mail ai clienti che compilano il form

Buongiorno,

purtroppo capita sempre più spesso che non arrivino le mail ai clienti che compilano il form.

Form: ORDINI 17 FEBBRAIO

Hi roiati,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned and tested your form on my end, and it seems that I can be able to receive the email notification successfully. Check out the image below:

Can you try setting up an SMTP on your account and check if this can help? You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.