Issue with account 1 year Bronze subscription.

Boa tarde eu estava usando o jotform básico gratuito 100 envios por mês , o mês virou de janeiro para fevereiro e não liberou, acumulou e bloqueou a plataforma, para não ficar sem o aplicativo acabei migrando para o plano bronze, mas quero saber no plano Basic e 100 envios por mês ou não!

Tenho uma reclamação a fazer da empresa jotform que acabou de me cobrar $ 234,00 dólares em uma propaganda enganosa de um plano básico que eu poderia enviar *** fichas por mês gratuitamente e virou o mês de janeiro para fevereiro e acumulou um mês com o outro entraram com uma cobrança de pagamento para migrar o plano para bronze me cobrando mais de R$1.200,00 reais








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Tenho uma reclamação a fazer da empresa jotform que acabou de me cobrar $ 234,00 dólares em uma propaganda enganosa de um plano básico que eu poderia enviar *** fichas por mês gratuitamente e virou o mês de janeiro para fevereiro e acumulou um mês com o outro entraram com uma cobrança de pagamento para migrar o plano para bronze me cobrando mais de R$1.200,00 reais

Quero uma explicação!








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...

Hi Cristiano,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand how upsetting this is. I’m going to do my best to resolve it for you. I see that you have 1 year subscription of Bronze Plan in your account right now, and it was purchased with a discount. You can check your subscription on this website. Can you explain a bit more about the issue, so I can get a better idea of what's happening?

Once we hear back from you, we'll be able to help you with this.