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goldenservicecePerguntado em 3 de abril de 2024 às 10:28
Atualiza meu espaço de upload por favor
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Paul_JRespondido em 3 de abril de 2024 às 12:36
Hi goldenservicece,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question.
I have recalculated your upload limit and it is now at 353.51 MB / 1.00 GB. We also recommend to clear account's cache after purging submissions or uploaded files. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:
- On your My Forms page, hover your mouse on your Profile Avatar icon.
- In the window that opens, click on Settings.
- In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.
You can also check this guide for more information about clearing caches.
Let us know if you have any other questions.