Names in the submission is missing

Olá boa tarde, nos meus formulários, desapareceram todos os nomes dos clientes, gostaria de um suporte, pois o jotform é um banco de dados de análise e isso não deveria acontecer.

Hi felipesmdr,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I'm so sorry to hear that the names of your submission has been removed. There are some reasons that this is happening. Can you check if the Name field in your form is removed?

If you can share the link to your form, I can check it out and see what’s going on.

https://www.jotform.com/212023093467652

I would like to try restoring the form to its format from April 10, 2024.

Hi felipesmdr,

I checked and see that you have deleted the name field on your form and is the reason why the data collected from it was also deleted.

You will need to restore the form to an earlier version. Let me show you how to do that:

1. Just below the form name, click on the green circular arrow:

2. Locate which part or version do you want to restore the form, then click on it, then click Revert:

Give it a try and let us know if you have any other questions.

It worked, thank you very much.