Campo não está vindo preenchido no segundo formulário

Olá, boa tarde.

Possuo um formulário chamado "1- Solicitação de Compras e Serviços", nele um usuário preenche suas informações e elas são preenchidas automaticamente em um segundo formulário "2- Solicitação de Compras e Serviços", o processo sempre ocorreu normalmente mas de um período pra cá o segundo formulário não está puxando a informação de um dos campos, surgindo a necessidade de preenche-lo manualmente no segundo formulário, mas o ideal é que ele puxe automaticamente.

Verifiquei no fluxo e as configurações do pré preenchimento estão corretas.

Hi Casa_Fitness,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Casa_Fitness,

I checked your form and can see that it has a Workflow that needs to be completed before the second form will be prefilled. The prefill feature requires the main form to be submitted and the data to be saved before it can be used to prefill another form. Can you confirm that the workflow has been completed when the issue persists? Take a look at the screenshot below:

Once we hear back from you, we'll be able to help you with this.

Olá, esse workflow na imagem não tem relação com o problema que trouxe pra vocês.
Como eu disse, anteriormente, o segundo formulário não está puxando uma informação que foi colocada no primeiro formulário.

A solicitação foi feita exatamente assim:

Porém para o segundo usuário o campo chegou assim, vazio:

As duas imagens se tratam da mesma solicitação.

Hi Casa_Fitness,

I checked your main and second forms and confirmed that the fields match properly. Could you let us know if you made any changes to your form that might cause the issue? If not, can you try removing the existing prefill setup and adding it back again? For precaution, I have cleared your form caches to refresh the form.

Give it a try and let us know how it goes.

Olá, bom dia!
Não fiz nenhuma mudança no formulário que possa causar isso.

Hi Casa_Fitness,

I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Casa_Fitness,

Can you allow us to access your account to check submissions and emails to confirm the issue? I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.