Widget de cálculo de formulário: não é possível rolar para cima para adicionar mais campos quando vários campos são adicionados.

Olá,

Preciso de ajuda!

Não estou conseguindo fazer alterações na formula, a tela não rola e não dá acesso ao teclado virtual.

Hello Gabriela,

Thank you for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hello Gabriela,

I cloned your form and tried to replicate the issue, but everything worked the way it should after I cleared my cache. Check out my results in the screencast below:

I have cleared your form cache, can you go ahead and try it again? Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Give it a try and let us know how it goes.

Continua igual, não resolveu pra mim!

Segui seus passos e limpei o cache de novo e nada aconteceu!

Hello Gabriela,

Can you allow us to try to test this directly on your form? If yes, can you tell us which part of the calculation would you like to remove? And also allow us access to your account? Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Boa tarde

Parece que a página tem um erro!

Antes não era assim, era possível rolar a página na barra lateral, agora tem que subir teclando item por item para chegar no teclado virtual onde adiciono produto, porém é preciso clicar no local que será adicionado mas ficou lá em baixo.

Não sei se fui clara mas como resolver?!

Eu não estou conseguindo dar acesso a vocês porque não estou conseguindo acesso ao meu email para receber o código e liberar vocês

Hello Gabriela,

I created a ticket about it and escalated this to our Developers. As soon as we have an update, we’ll let you know.

Thanks for your patience, we appreciate it.