Não é possível atualizar a conta

Bom dia, estou há alguns dias tentando efetuar o pagamento do plano, porém o valor é sempre estornado e a contratação é cancelada. Existe algo a ser feito, alguma restrição ou detalhe para uso de algum cartão em específico? Não parece ter existido bloqueio por parte do banco.

Hi abiarbmkt,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked your account, you didn't have any payment attempts. Are you perhaps referring to another account? You mentioned you've been trying to upgrade your account for a few days already. Do you get an error on checkout? If so, can you send us a screenshot of your screen so we can see what’s happening? This guide will show you how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.