Cancelar o Debito Mensal.

OLÁ BOA TARDE, GOSTARIA DE CANCELAR O DÉBITO MENSAL QUE É FEITO DIRETO NO MEU CARTÃO. BUSQUEI DE TODAS AS FORMAS EXCLUIR O MEU CARTÃO DA FORMA DE PAGAMENTO MAIS NÃO CONSIGO. NÃO TENHO MAIS INTERESSE EM CONTINUAR COM O PLANO DEVIDO AO VALOR ALTO.

Hi Karen,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. As requested, I have gone ahead and cancel your subscription and process the refund for €47.97, it will reflect on your account within 7-10 business days. Your plan is now downgraded to our Starter Plan, and your usage limits will adjust according to your Jotform Subscription. For our Starter Plan, see the limit details below:

5 Forms Limit — The number of active forms.

100 Monthly Submissions — The total number of entries you can receive every month from all your forms.

100MB Upload Space — The available storage space for file uploads.

1,000 Monthly Form Views — The number of impressions or times your forms can be viewed.

500 Total Submission Storage — The total number of form entries you can store in your account.

100 Fields per Form — The maximum number of form elements for each form.

Since you have 7 forms, won't be able to create new forms due to the usage limit. If you don't want to delete the form, you can leave the unused form in the archive to free up the limit. You might also want to check out this guide about Understanding Your Account Usage and Limits.

Let us know if there’s anything else we can help you with.