Cancelar assinatura feita via Google Play Store

Estou tentando pelo desktop fazer a migração da assinatura bronze para a básica mais a mensagem diz, "só é possivel pelo celular, pois foi feito pelo celular", gostaria que vocês cancelem minha assinatura bronze para a gratuita sem custo !

Hi Maikon,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, after checking, it appears that you subscribed through Google Play. You can't cancel subscriptions purchased via the Google Play Store and Apple Store within your Jotform account. To cancel your subscription, you can check out this guide about how to cancel, pause, or change a subscription on Google Play.

Reach out again if there’s anything else we can help you with.

Hi Maikon,

I just would like to add that your account is currently on a Deleted status. In case you need us to reactivate it, just let us know by getting back to us on this thread.

Let us know if there’s anything else we can help you with.