Form over quota: upload space limit

Olá. Fiz a exclusao das respostas do formulario com anexos.

Verifiquei e não tem nada na lixeira.

Como faço para liberar o espaço da conta?

Obrigado!

Hi getussistemas,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked on your account logs, and your upload space is over the limit. Your upload space is 100.77 MB / 100.00 MB. You can easily purge the deleted submission data. Let me show you how:

1. Click on the Three Dots icon in the upper left corner of the screen beside the name tab, in the green navigation bar.
2. On the Dropdown menu, click on Trash Entries.
3. On the right side of the screen, click on the Checkbox beside Select all.
4. Click on Delete Forever, and lastly click on Delete.

It is recommended to clear your form cache after purging your submission data.

1. In My Forms, in the upper right corner of the screen, click on your Avatar.
2. In the dropdown menu, click on Settings.
3. Go to Form Caches and click on Clear Cache.

Let us know if there’s anything else we can help you with.