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APPSIGPerguntado em 31 de janeiro de 2025 às 08:59Page URL: https://form.jotform.com/242273380835660
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Kris Ann Jotform SupportRespondido em 31 de janeiro de 2025 às 09:39
Hi APPSIG,
Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, It seems like a temporary issue. I have gone ahead and cleared the form cache on our end to refresh the data. Can you try again now to see if the issue is now? You can also clear the cache on your end if needed, Let me show you how:
1. On your My Forms page, click on your Avatar/Profile Image icon.
2. In the window that opens, click on Settings.
3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.
If the issue persists, can you share with us the browser and device you use to fill out the form so we can to replicate the issue on our end?
Give it a try and let us know how it goes.
Sua Resposta
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