Limits are not going down after deleting submissions

Bom dia,

Exclui através da minha caixa de envios praticamente todos os envio e meu limite não abaixou.

Tenho conta Free.

Aguardo orientações de o que esta acontecendo.

Hi Marlon,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and all your Space Limits are back to normal. Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Reach out again if there’s anything else we can do for you.

Tank you for our help

Olá, estou com problemas novamente nos meus limite, excluímos todos os envios e o limite não voltou a o normal?

Hi Marlon,

When I checked your account, I see that your Upload Space is within the limit. Currently, it shows 5.96 kB / 100.00 MB. But I see that you've hit the monthly submission limit. The Starter plan has a limit of 100 submissions per month, currently it shows that you've received a total of 111 submissions. When you hit a monthly limit, you can either wait for your monthly usage to reset or upgrade your account to increase your limits. You can check your monthly usage reset date from your Account Usage page.

It's really easy to Upgrade your Account. Let me show you how:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. 

Let us know if you need any more help.

But I deleted all my uploads, wouldn't it have to go back to normal?

Hi Marlon,

The Upload Space of your account is not the issue, it's the monthly submission limit. As noted in my previous reply, the Starter plan has a limit of 100 submissions per month, and your account shows that you've received a total of 111 submissions. Deleting submissions will not reset your monthly limits, you can either wait for your monthly usage to reset or upgrade your account to increase your limits.

Reach out again if you need any other help.