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svimpotsFecha de consulta 12 de enero de 2025, 16:18
Buenas tardes,
Me podrian explicar a que hacen referencia con la cantidad de filtros?
No envio la informacion al CRM y quisiera corregir el inconveniente, adicional quisiera saber si cuentan con un manual de la integración en donde se explica la correcta configuracion y los posibles inconvenientes.
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Jessica Jotform SupportFecha de respuesta 13 de enero de 2025, 6:56
Hi Leydy,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I believe you are referring to this form. I'll need more time to check on this. As soon as we have an update, we'll circle back to this thread and let you know.
We appreciate your patience and understanding in this.
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Jessica Jotform SupportFecha de respuesta 13 de enero de 2025, 7:04
Hi Leydy,
I have forwarded this thread to our relevant team for more checking. When there is an update, we'll circle back to this thread and inform you.
We appreciate your patience and understanding in this.
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Luna Product Triage SpecialistFecha de respuesta 16 de enero de 2025, 0:35
Hi Leydy,
Thanks for patiently waiting. When I checked your integration log, I saw that the issue is related to number of the fields that are used to match existing records.
When matching existing records, you can only use 6 or less fields as a parameter. Please note that the limit is specified on Hubspot API, meaning Hubspot allows us to select 6 fields at most. If you keep number of these fields to 6 or less, the integration will work properly.
Let us know if there's anything else we can help you with.
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